Hello, @user_f06705. Thank you for reaching out to let us know about your issues. I'm glad to hear we were able to help get this cleared up. I also appreciate you circling back to let us know. We are grateful for all your time and patience.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi, @user_478c25. I see you are having a similar issue as well. I went ahead and sent a signal to help refresh your network and system as well. Like the OP, we have customers reporting that things are back to normal. You can also feel free to create a new post if you continue to see any problems.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Official Solution
user_f06705
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2 Messages
10 months ago
I called customer support they had to resend the signal and everything was fixed
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user_56d0c0
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1 Message
10 months ago
Same, chat with customer service had me reset my cable box, said channels would show back up in an hour…three hours ago!
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user_c1ead3
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2 Messages
10 months ago
Same here…nothing has worked. Tried rebooting modem and all steps. This was hours ago. Seems to be Xfinity issue. Really bummed.
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user_478c25
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1 Message
10 months ago
I can’t get the REELZ CHANNEL and on my iPad Pro i’m missing a [Edited: "Language"] ton of channels!!
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user_55a829
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1 Message
10 months ago
Lost all religious channels, TBN, EWTN, etc. This is not good during the holiday weekend.
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user_4f3c9c
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1 Message
10 months ago
Missing all channels and favorites on streaming, however, main tv attaches to box working just fine! [Edited: "Language"]
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