Missing channels

I am missing most of my channels on xfinity stream app. All my favorites are gone.

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Responses

Official Solution

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user_f06705

Visitor

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2 Messages

2 years ago

I called customer support they had to resend the signal and everything was fixed

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Hello, @user_f06705. Thank you for reaching out to let us know about your issues. I'm glad to hear we were able to help get this cleared up. I also appreciate you circling back to let us know. We are grateful for all your time and patience.

I am an Official Xfinity Employee.
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2 years ago

0

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user_56d0c0

Visitor

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1 Message

2 years ago

Same, chat with customer service had me reset my cable box, said channels would show back up in an hour…three hours ago!

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user_c1ead3

Visitor

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2 Messages

2 years ago

Same here…nothing has worked. Tried rebooting modem and all steps. This was hours ago. Seems to be Xfinity issue. Really bummed.

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user_478c25

Visitor

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1 Message

2 years ago

I can’t get the REELZ CHANNEL and on my iPad Pro i’m missing a [Edited: "Language"] ton of channels!!

(edited)

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XfinityVianney

Official Employee

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2.2K Messages

Hi, @user_478c25. I see you are having a similar issue as well. I went ahead and sent a signal to help refresh your network and system as well. Like the OP, we have customers reporting that things are back to normal. You can also feel free to create a new post if you continue to see any problems.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_55a829

Visitor

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1 Message

2 years ago

Lost all religious channels, TBN, EWTN, etc. This is not good during the holiday weekend.

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user_4f3c9c

Visitor

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1 Message

2 years ago

Missing all channels and favorites on streaming, however, main tv attaches to box working just fine! [Edited: "Language"]

(edited)

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Xfinity Stream App

user_f06705

Missing channels

user_f06705

XfinityVianney

user_56d0c0

user_c1ead3

user_478c25

XfinityVianney

user_55a829

user_4f3c9c

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