U

Visitor

 • 

2 Messages

Thursday, November 24th, 2022 1:48 AM

Closed

Missing channels

I am missing most of my channels on xfinity stream app.  All my favorites are gone.

Official Solution

Visitor

 • 

2 Messages

10 months ago

I called customer support they had to resend the signal and everything was fixed

Official Employee

 • 

1.1K Messages

Hello, @user_f06705. Thank you for reaching out to let us know about your issues. I'm glad to hear we were able to help get this cleared up. I also appreciate you circling back to let us know. We are grateful for all your time and patience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

10 months ago

Same, chat with customer service had me reset my cable box, said channels would show back up in an hour…three hours ago!

Visitor

 • 

2 Messages

10 months ago

Same here…nothing has worked. Tried rebooting modem and all steps. This was hours ago. Seems to be Xfinity issue. Really bummed.

Visitor

 • 

1 Message

10 months ago

I can’t get the REELZ CHANNEL and on my iPad Pro i’m missing a [Edited: "Language"] ton of channels!! 

(edited)

Official Employee

 • 

1.1K Messages

Hi, @user_478c25. I see you are having a similar issue as well. I went ahead and sent a signal to help refresh your network and system as well. Like the OP, we have customers reporting that things are back to normal. You can also feel free to create a new post if you continue to see any problems. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

10 months ago

Lost all religious channels, TBN, EWTN, etc. This is not good during the holiday weekend.

Visitor

 • 

1 Message

10 months ago

Missing all channels and favorites on streaming, however, main tv attaches to box working just fine! [Edited: "Language"]

(edited)

forum icon

New to the Community?

Start Here