BWolfe01's profile

Frequent Visitor

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8 Messages

Sun, Oct 3, 2021 8:53 PM

Closed

Missing Channels on Xfinity Stream App

I was trying to watch a football game this afternoon on my tablet and noticed that all of my local channels (and most of my cable package) are missing from the "Live TV" listing on the Stream app. I have confirmed this on 2 separate mobile devices that the same (most) channels are missing. I can see the channels on my TV and the TV onscreen channel guide (X1 box) just fine, but they aren't available on the app any more. If it makes a difference, this is in north Mississippi near the metro Memphis, TN viewing area. It was working fine a few days ago and now nothing. Please help!

Visitor

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1 Message

10 m ago

As of yesterday the majority of my channels are missing from the xfinity stream app under live tv. It doesn’t look like this is resolved. 

XfinityJay

Official Employee

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400 Messages

Hi, @saseve. Thanks for making us aware of the issue you're having with the Stream app. Let's take a further look into this together. 

 

Can you do me the favor of initiating a chat by providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. We're looking forward to working with you to make this right.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

10 m ago

Xfinity Customer Care,

There were TV Channels on the Xfinity Stream App on my iPad before the outage.  With the outage this morning, 90% of my channels are still missing on the Xfinity Stream App.

How do I resolve it?

Thanks.

Visitor

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2 Messages

10 m ago

Xfinity Infrastructure Support Team,

Would it be possible for you to schedule future outages from 1AM to 5 AM local time when you have to perform maintenance on the back-end rather in the day time.

Today, I lost several hours of productive time due to outage all morning.  No phone, No internet, No communication.

Thanks.

Visitor

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4 Messages

10 m ago

I am having the same problem.  Yesterday all was fine.  This morning I woke up to an outage, but was back on around 8:15am.  Just now I launched the Stream app on my iPad and the only channels I can see are some togo listings.  Same on my desktop.  I deleted and re-downloaded the app on my iPad, but it did not fix the problem.

Visitor

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1 Message

8 m ago

I am having the same problem.  I have called multiple times to customer support, spending hours on the phone.  How can I get in touch with someone that can actually remedy the problem??

Official Employee

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310 Messages

Hello! Thanks for letting us know about your ongoing issues with the Xfinity Stream app and live channels. You have come to the right place! I would love a chance to turn your experience around and find a remedy. Could you please send our team a direct message with your full name and full address?

To send a "Peer to peer" message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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