angelicab's profile

New Poster

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2 Messages

Thu, Jul 23, 2020 5:00 PM

Missing channels in Stream app

I am missing almost all of my channels in the Xfinity stream app. Please restore the channel line up.

Responses

Rustyben

Expert

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24K Messages

9 m ago


@angelicab wrote:
I am missing almost all of my channels in the Xfinity stream app. Please restore the channel line up.

what device are you using to stream? (brand/software version)?

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Official Employee

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196 Messages

9 m ago

Hi @angelicab,

Are you still experiencing missing channels on Stream?

If so, what devices does this occur on?

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New Poster

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1 Message

9 m ago

Same problem here. Working on iPad but not iPhone.
Rustyben

Expert

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24K Messages

9 m ago


@bluesoft wrote:
Same problem here. Working on iPad but not iPhone.

are you able to sign in on the iphone? using the exact same username/password as on the ipad? are you on your home wifi? what menu is not working?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

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1 Message

4 m ago

This happened to us as well, missing a ton of random channels on the stream app (desktop, mobile app, and tv app) but we had them through the cable box. Sounds like a stupid obvious fix but once we signed out on the TV and reauthorized it, it was restored.

New Poster

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1 Message

3 m ago

Me too. I have been missing a ton of channels since yesterday. I tried signing in and out, reauthorizing, and calling Xfinity. So far, there is no solution. It was happening on my Fire TV Stick 4K, my Fire TV, and on my Android phone. I was directed to regular customer service. The agent was very nice, but I don't think first tier support is really trained on issues and resolutions for the app.
Rustyben

Expert

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24K Messages

3 m ago

closing old thread. feel free to make your own new post

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