9 Messages
MGM+ not showing all shows that are available with personal subscription
I subscribe to MGM+ through Xfinity. It no longer lets me watch all of the shows that are available through a personal MGM+ subscription (subscribed directly through MGM+ - not through Xfinity). It also doesn't have a "search" field available so I can search for shows. This is a change from just a few weeks ago. I used to watch the series "In the Heat of the Night" through my Xfinity MGM+ subscription, but it's no longer available even though it is available if I log into MGM+ with my personal subscription. (In fact, the MGM+ on Xfinity doesn't offer any TV series - just Original, Movies, Kids, "Extras", and Channels.)
How do I restore access to all MGM+ offerings on the Xfinity version of MGM+, including a search field?
(To access MGM+, I press the Xfinity button on the remote and navigate to Apps.)
XfinityKassie
Official Employee
•
2.2K Messages
14 hours ago
@user_1dhux1 Hello there, and Happy Friday! Thank you for reaching out to our Xfinity Forums Community regarding your MGM+ subscription. I can see how it would be frustrating, not being able to access all the content. I'm happy to help get you in the right direction. Before we get started, are there any troubleshooting steps you have already tried with your box such as, rebooting it, signing out of the App, and signing back in? Additionally, are you able to access the content online with your Xfinity credentials?
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