MAX

I am beyond annoyed with Xfinity at this point! This has been an ongoing issue since August! When I first got Xfinity, I could not watch MAX without connecting my account to Xfinity as the service provider. Once they began handling my billing, it was fine until I moved and closed my Xfinity account. Now, every time I log into my personal MAX account and try to watch something, it won't play, it redirects me to a pop-up that asks me to "connect to my service provider." I have tried to connect with a human at Xfinity on three different occasions but instead can't get anyone except their chat bot who sends me over to their tech support who has passed me on to literally seven different people.... SEVEN before supposedly "fixing" the issue. I was told to wait a couple of days and it should be good to go... NO, the problem still persisted. I just recently contacted them again and this time the person said he was "removing my log in information from their system" so that I could access my account outside of them. He said it would take 24 hours, so I waited 48 hours just to be sure...NOPE, still can't watch anything on MAX without them asking me to connect to my service provider. I've tried ending the subscription, but I get redirected to end it through Xfinity. I've tried going through MAX directly, but I again get redirected to contact my service provider to end the subscription. I even tried to start a new account, but my email is still attached through Xfinity, so once I input it, it reads that there is already an account under that email and REDIRECTS me back to XFINITY!!! This is a nightmare, I will never again use Xfinity. I feel like I've been initiated into a gang that I cannot seem to get out of. I just want my MAX account back.