Visitor
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10 Messages
Low resolution (480p) on the Xfinity Stream app on my new Samsung Tab A11+
I am experiencing low resolution (maxing out at 480p) on the Xfinity Stream app on my new Samsung Galaxy Tab A11+. I have confirmed the tablet is Widevine L1 certified, and it plays 4K content in other streaming apps without issue.
I have already attempted the following troubleshooting steps:
Cleared the app cache and data.
Uninstalled and reinstalled the app.
Adjusted tablet display and power-saving settings.
My previous device, a Samsung Tab A 10.1, played Live TV and DVR recordings in full HD perfectly. However, this new tablet (released in January) seems to be capped at 480p.
When will the Xfinity Stream app be updated to support this device? Alternatively, what about server-side provisioning? It appears Xfinity may not recognize this new device ID yet and is defaulting the stream quality to SD. It is frustrating that a 4K-capable tablet is restricted to 480p on this Xfinity Stream app only.




XfinityRay
Official Employee
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3.7K Messages
10 hours ago
Hello, @user_9cc1e3! Congratulations on your new tablet! I like the Samsung tablets too! I have some questions for you.
Did you check for any system updates? You should be on Android 7.0 or later and Xfinity Stream app version 7.4.1 or later.
Is the tablet connected to your home network or are you away from home?
Is this affecting Live TV, On Demand, DVR, or all of them (that you can tell)?
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