U

Visitor

 • 

2 Messages

Tuesday, September 7th, 2021 7:18 PM

Closed

Lost tv shows?

I recently upgraded my dvr box to the newest one. Most of my recordings didn’t transfer over to the new box and they are also not on my streaming app. I know they must be in the cloud, but I don’t know how to access the shows. My new dvr box says 67 percent full with only 10 recordings. Any ideas? Thanks! 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

1K Messages

4 years ago

Hey there, was your original DVR box a cloud DVR? I can look into things for you. Send me a private message to Xfinity Support with your name and address please. 

Visitor

 • 

2 Messages

@XfinityAnthonyT how do I send a private message? Thank you!!

Official Employee

 • 

1K Messages

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here