U

Visitor

 • 

2 Messages

Tue, Sep 7, 2021 7:18 PM

Lost tv shows?

I recently upgraded my dvr box to the newest one. Most of my recordings didn’t transfer over to the new box and they are also not on my streaming app. I know they must be in the cloud, but I don’t know how to access the shows. My new dvr box says 67 percent full with only 10 recordings. Any ideas? Thanks! 

Official Employee

 • 

198 Messages

2 m ago

Hey there, was your original DVR box a cloud DVR? I can look into things for you. Send me a private message to Xfinity Support with your name and address please. 

Visitor

 • 

2 Messages

@XfinityAnthonyT how do I send a private message? Thank you!!

Official Employee

 • 

198 Messages

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here