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onebadrc
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7 Messages

Sun, Aug 9, 2020 3:00 PM

Lost streaming channels

Became aware of this issue when my go apps quit working. Tried to log back on, said I needed to subscribe. Have all my channels on cablecard device but can only stream very few channels thru Xfinity Stream on computer. Checked my channel lineup and it only lists local ABC, NBC and some QVC channels.  It looks like several others are having this issue. Solution?

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10 m ago

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Rustyben

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24K Messages

10 m ago

@onebadrc wrote:

Became aware of this issue when my go apps quit working. Tried to log back on, said I needed to subscribe. Have all my channels on cablecard device but can only stream very few channels thru Xfinity Stream on computer. Checked my channel lineup and it only lists local ABC, NBC and some QVC channels.  It looks like several others are having this issue. Solution?

when you use the myaccount app and go to the TV tab, does it show you have a video subscription? if so go to the internet tab, does it show you have an internet subscription? 

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onebadrc

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7 Messages

10 m ago

Yes and yes.

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Rustyben

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24K Messages

10 m ago

@onebadrc wrote:

Yes and yes.

do you have the X1 service or non-X1? X1 includes streaming on any device while in the home connected to your own home wifi. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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onebadrc

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7 Messages

10 m ago

Non-X1. HD Homerun with cable card. Blast! Plus plan. Includes Digital Economy Service, Streampix, TV Box and Blast! Internet.

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onebadrc

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7 Messages

10 m ago

Everything is now working as it should.

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