Frequent Visitor
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7 Messages
Lost streaming channels
Became aware of this issue when my go apps quit working. Tried to log back on, said I needed to subscribe. Have all my channels on cablecard device but can only stream very few channels thru Xfinity Stream on computer. Checked my channel lineup and it only lists local ABC, NBC and some QVC channels. It looks like several others are having this issue. Solution?
Rustyben
Expert
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24.6K Messages
5 years ago
when you use the myaccount app and go to the TV tab, does it show you have a video subscription? if so go to the internet tab, does it show you have an internet subscription?
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onebadrc
Frequent Visitor
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7 Messages
5 years ago
Yes and yes.
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Rustyben
Expert
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24.6K Messages
5 years ago
do you have the X1 service or non-X1? X1 includes streaming on any device while in the home connected to your own home wifi.
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onebadrc
Frequent Visitor
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7 Messages
5 years ago
Non-X1. HD Homerun with cable card. Blast! Plus plan. Includes Digital Economy Service, Streampix, TV Box and Blast! Internet.
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onebadrc
Frequent Visitor
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7 Messages
5 years ago
Everything is now working as it should.
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