onebadrc's profile

Frequent Visitor

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7 Messages

Sunday, August 9th, 2020 3:00 PM

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Lost streaming channels

Became aware of this issue when my go apps quit working. Tried to log back on, said I needed to subscribe. Have all my channels on cablecard device but can only stream very few channels thru Xfinity Stream on computer. Checked my channel lineup and it only lists local ABC, NBC and some QVC channels.  It looks like several others are having this issue. Solution?

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Expert

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24.6K Messages

5 years ago


@onebadrc wrote:

Became aware of this issue when my go apps quit working. Tried to log back on, said I needed to subscribe. Have all my channels on cablecard device but can only stream very few channels thru Xfinity Stream on computer. Checked my channel lineup and it only lists local ABC, NBC and some QVC channels.  It looks like several others are having this issue. Solution?


when you use the myaccount app and go to the TV tab, does it show you have a video subscription? if so go to the internet tab, does it show you have an internet subscription? 

Frequent Visitor

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7 Messages

5 years ago

Yes and yes.

Expert

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24.6K Messages

5 years ago


@onebadrc wrote:

Yes and yes.


do you have the X1 service or non-X1? X1 includes streaming on any device while in the home connected to your own home wifi. 

Frequent Visitor

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7 Messages

5 years ago

Non-X1. HD Homerun with cable card. Blast! Plus plan. Includes Digital Economy Service, Streampix, TV Box and Blast! Internet.

Frequent Visitor

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7 Messages

5 years ago

Everything is now working as it should.

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