Location issue when using Xfinity Stream app with Fire stick on iphone hotspot

The most recent online chat I did suggested next time to filter to “available out of home” while in the app. I haven’t had a chance to try this though. I still wonder if the issue is because I’m using my iPhone hot spot and Xfinity does not like the ip address. I’ve been told to try many different things and so far nothing has worked so hopefully filtering will fix it although I have my doubts since I’ve tried random channels without the filter and got the same location error with all of them.

Yes it works perfectly fine on my home network. Do you think the ip address issue would be resolved if I connected my phone to an Xfinity hot spot before connecting the fire stick to the phone?

That's fantastic that it's working on your home network, @user_5cade5 ! Based on what you've described, that helps narrow down the cause of the issue. When you use your iPhone's hotspot, your device is connecting through a different network and is assigned a different public IP address than it receives on your home Xfinity connection. Some channels and streaming services use network-location verification to determine whether you're connected to your home network. Because of that, the service may identify the hotspot connection as being outside the home, which can prevent access to channels that require an in-home connection. Since you're able to view the channels while connected to your home network, that suggests the service is working as expected on your Xfinity connection. The issue appears to be related to how the hotspot connection is being identified rather than a problem with your account or channel package. I'm glad to hear it's working properly on your home network! 💙

I’m having exact same issue. Fire stick 4K showing problem with location.