Visitor

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2 Messages

Thursday, August 6th, 2026 4:24 PM

Location issue when using Xfinity Stream app with Fire stick on iphone hotspot

When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue.  Unfortunately, we can't play this video within this market".  It does not matter if I select a channel from my entire listing or from the To Go channel listings.  I have tried numerous fixes.  I have done an online chat where I was told what I want to do is impossible and I need a streaming package, not a tv package.  I also went into my local store and they supposedly opened up a ticket.  Attached are images of settings in the Xfinity app on the Firestick.  There has to be a solid work around for this whether it is an app setting, phone setting, or a combination of settings across all items involved.

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Official Employee

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1.9K Messages

3 hours ago

 

user_5cade5 Sorry to hear that you're having trouble accessing your channels on the go. Have you checked that all the requirements are met for your setup? https://www.xfinity.com/support/articles/stream-app-on-amazon-fire. Do you see similar issues when trying to stream any channels while connected to your home network?

 

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