Local channels pixelated

I can get all other channels through streaming xfinity app but 2 local channels are pixelated

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Responses

Sirkcarl

Visitor

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1 Message

3 years ago

I am having same problem. Started just within the last week.

1

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@Sirkcarl Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! If you are streaming the channels, on https://comca.st/3wK1K7p or the Stream app? What channels are you experiencing this issue on?

I no longer work for Comcast.

3 years ago

0

XfinityThomasA

Official Employee

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2.3K Messages

3 years ago

@user_9fc32f - Oh no! This is not the experience we want anyone to have using the Xfinity Stream app. Thank you for letting us know. Rest assured you've reached the right place for help! We'll ask a few questions to get a better understanding and work together towards a fix. Which channels are having this issue and what device are you using to stream?

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U

user_93e789

Visitor

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1 Message

3 years ago

I was having buffering issues so deleted the Xfinity App and re-installed it. Prior to this there were no pixelation problems. But now I have noticed one channel pixelated. I am using an Amazon Fire Stick on this particular TV. Comcast channel 3 is completely pixelated. Sound is not affected. On another TV I have the Xfinity Stream through Roku. No problems with any channels. My primary TV is connected to a X1 box. No problems there either.

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Xfinity Stream App

user_9fc32f

Local channels pixelated

Sirkcarl

CCHeather

XfinityThomasA

user_93e789

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