jenn1183's profile

Regular Visitor

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4 Messages

Thu, Aug 1, 2019 11:00 AM

live TV on stream app ipad iOS 10.3.3

When I watch live TV now, the program will stop for a second or two about every minute.  This has been happening for the past couple weeks.  I re-installed the app today and was told that I had to take the most compatible version as my iPad is maybe too old?  On Demand programs are fine, just live TV.  ABC6 and TBS I have seen it on.

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New Poster

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1 Message

2 y ago

I have the same annoying issue.  Would to find Xfinity has a site for older versions of its iPad app so I can roll back my version to the one that worked.


@jenn1183 wrote:

When I watch live TV now, the program will stop for a second or two about every minute.  This has been happening for the past couple weeks.  I re-installed the app today and was told that I had to take the most compatible version as my iPad is maybe too old?  On Demand programs are fine, just live TV.  ABC6 and TBS I have seen it on.


 

kjnk

Contributor

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34 Messages

2 y ago

It's the updated xfinity app thats causing all the trouble. Many other ipad users are having the same problem. Righ now there is no work around untill comcast does something to the app itself.

Contributor

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48 Messages

2 y ago

I have been pushing to get a solution to this, and several days ago got a callback from a very nice support person who assured me they were working on the problem and would get a callback in a couple of days.  They didn't do that.  However, when I checked the Stream app yesterday on my iPad, everything was working fine (no buffering)!  So, something did get fixed, at least here in the Portland, OR area.

 

I didn't have to reinstall the app or download any new app.  As of yesterday, things just started working correctly again.  So you might try again and see if things are working for you too.

kjnk

Contributor

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34 Messages

2 y ago

Nope, still doing it. I will try to delete and reinstall the app.

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