Visitor
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6 Messages
Live channels not showing up on xfinity app
All of a sudden the only channels that are showing up are “Starlight Go” channels. None of my regular channels can be found.
Visitor
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6 Messages
All of a sudden the only channels that are showing up are “Starlight Go” channels. None of my regular channels can be found.
chaos_monk
Visitor
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2 Messages
3 years ago
I am having the same exact issue. I have been chatting with an agent all morning...restarted my modem, restarted my router, signed out and then signed back into the app, deleted the app and reinstalled the app...NOTHING has worked. It was working fine until about 7:00-8:00ish last night. Looks like this might be more of an issue with the app or Xfinity itself. I wish I had better answers.
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user_978606
Visitor
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1 Message
3 years ago
Echoing previous posts that the Xfinity Stream app is only showing the Tv Go channels. The same thing happened last week and I managed to get it back to work (maybe by accident???) by deleting and installing the app again. The very same day, I had the same issue with the Roku version of the app, and the solution was the same. I have not had the same luck with the Mobil app today though. I have deleted and re-installed the app no less than 3 times and it is still not working
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truthseeker719
Contributor
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124 Messages
3 years ago
I am having the same issue. I have deleted the app several times, signed out, restarted my iphone - nothing is working. Like the person above - the only live channels I have are Stingray music channels. sky news and cheddar news. This is DEFINITELY an Xfinity problem. As usual, unfortunately, they tell consumers to troubleshoot but do not look to fix the problem from their end. I am in another thread about the Hulu app on the Xfinity x1 box that his been going on for months. Comcast even ACKNOWLEDGED that it was an issue between Xfinity and Hulu but still only offer troubleshooting steps. Very frustrating.
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YCC
Frequent Visitor
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10 Messages
3 years ago
Right now I can only view the live TV channels by searching for the channels, ie "abc"!!!
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ganderson2015
Frequent Visitor
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18 Messages
3 years ago
spent an hour with rep, he ran a refresh, and then told me it is an xfinity back-end issue and they would call me when resolved.
He told me just to find a PC and watch it, since xfinity.com/stream works
oh well......
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user_323c3c
Visitor
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6 Messages
3 years ago
Mine is now working! Xfinity must have done something on their end.
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truthseeker719
Contributor
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124 Messages
3 years ago
Mine is still not working - still the same few channels - stingray and sky news. Glad yours is working.
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user_666417
Visitor
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1 Message
3 years ago
Not working in Bay Area, Northern California. So annoying!
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user_b07669
Visitor
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2 Messages
3 years ago
I’m having the same issue.
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saucymama
New Poster
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4 Messages
3 years ago
I just posted about this same issue. I have the streaming app on 2 mobile devices. It is working fine on my iPad, but not on the Kindle Fire. I spent about 30 minutes chatting and the person was worthless, kept asking me the same questions over and over. Don't think the chat agents are able to comprehend English very well.
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user_37d8a2
Visitor
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1 Message
3 years ago
Don’t feel like the Lone Ranger I’m having the same problem I have no idea where these strange channels came from my stream will work on my phone but not iPad so frustrating like comment above I can do a search to locate channel i.e. nba tv, espn but unfortunately that’s the only way to access anything my FOR YOU is totally on the blink with no help in sight from xfinity…Heeellllppp
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truthseeker719
Contributor
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124 Messages
3 years ago
Yesterday it was magically fixed - seems okay now - so definitely a problem on Xfinity's end - not ours. Hope everyone else's is fixed also.
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user_fcf96f
Visitor
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1 Message
3 years ago
As of today at 1500 hours I started having this same issue. Did any of you get an answer of how to fix this problem
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user_323c3c
Visitor
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6 Messages
3 years ago
Mine automatically got fixed but now I’m having the same problem again.
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bmel813
Visitor
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2 Messages
3 years ago
Same issue others are having for my iPad app. iPhone is fine Roku is fine. Just on the iPad. Started a couple of weeks ago. Tried all suggested fixes. Only getting some stingray channels. What is peer to peer chat icon?
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