Contributor
•
17 Messages
LG TV, Xfinity Stream, Weather Channel Issue
Is anyone else having this problem with the Weather Channel on Xfinty Stream, on an LG TV? Everything working as expected EXCEPT ... recently (June 2 or 3) on both our LG TV's the Weather Channel HD (270 and 1102 in our area) will not start up; it times out with the message "This Video Can Not Be Played, TVAPP-00100". Weather Channel HD works fine on Xfinity Stream on iPhone, so the problem is LG TV. I've discovered that the non-HD Weather Channel works (39 in our area.) But due to a default setting, if you launch the non-HD station, Xfinity Stream immediately and automatically switches to HD and the launch fails. Here's a solution: After exiting from any current channel playing, go to Xfinity Stream settings on the opening screen, far right of the line that begins with "Live TV". (Note -- not LG settings in the upper right corner.) Go down to Playback Preferences. Select Play Best Available (which probably says "On"); go down to "Off" and select it. Exit (twice) from settings. This will allow you to launch non-HD channels (from "Live TV" -- the Guide) without the autoswitch to HD. Note that the autoswitch feature is the default because it's, I guess, a desirable feature?




XfinityDilary
Official Employee
•
3.4K Messages
8 hours ago
0
0