LG TV error message TVAPP-00101

Why does the Xfinity Stream app keep giving me this error code on my LG Tv? I have unplugged the router and the tv to reboot but it still is not working.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

XfinityChristina

Official Employee

•

923 Messages

3 years ago

Hi, @user_f1f378. Can you confirm that your LG TV is connected to your in-home network? If it is, you may need to restart the modem, forget and reconnect your Wi-Fi on the TV then restart the TV.

For your information and anyone else reading this thread, this error usually is related to the internet. It typically means that you're not connected to the in-home network.

0

U

We really need someone's help. We have our own modem. We have protection on big screen tv. We were told by both Samsung tech and xfinity tech that something is wrong with TV. Took the 2 year old TV back to costco. Purchased an LG 2 days ago. Having same error code tvapp-00101. No answers. Who can help????

1

0

XfinityRaul

Official Employee

•

1.9K Messages

Hello, @user_875e27. Thanks for reaching out about needing help with the Xfinity Stream app. For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help.

Were you by any chance able to follow the steps provided by my colleague on your new TV?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

Xfinity Stream App

user_f1f378

LG TV error message TVAPP-00101

XfinityChristina

user_875e27

XfinityRaul

New to the Community?