Launching the Paramount Plus App

I have tried for over 30 mins to launch this app, that I pay for and nothing happens. All you get is an error code, the app closes and returns to previous channels. This has been going on for weeks for me. I have restarted the Xfinity tower, the cable box, unplugged each unit separately and still can't get this to work. What is Comcast doing to correct this issue? I am tired of paying for a service that I am unable to use.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Accepted Solution

CCAlicia

Contributor

•

250 Messages

2 years ago

Hi @user_df3d8d Thank you for reaching out to us through Xfinity forums! Oh no! How concerning! Are you still having issues with the Paramount Plus app?

2

0

U

user_df3d8d

Visitor

•

4 Messages

@XfinityAliciaA

Yes - each time I try to open the app, the "Paramount Plus" screen shows up, freezes and nothing loads after that. This is the only app I have trouble with using Xfinity and would like an answer to why this happens.

2 years ago

0

CCJoseph

Problem Solver

•

729 Messages

I am very sorry that the app is giving you a hard time. When you are trying to get access, does it give you an error code or is just freezing then nothing?

I no longer work for Comcast.

2 years ago

0

U

user_ceebe7

Visitor

•

3 Messages

2 years ago

If you get out of Xfinity Flex and go to the regular Smart TV Apps with the TV Remote (not Xfinity's remote) you watch Paramount+ that way and the annoying message does not happen. It has to be bad programming conflicts/memory/cache etc.. issues between just Xfinity Flex App and Paramount+ app when used together or low memory stats given by Xfinity for such apps.

0

Xfinity Stream App

user_df3d8d

Launching the Paramount Plus App

CCAlicia

user_df3d8d

CCJoseph

user_ceebe7

New to the Community?