Issue with xfinity stream app - location and subscription required

When using my new fire stick with xfinity stream app in my house on my home WiFi I am unable to view local channels to - get two different issues 1) location issue 2) subscription required issue. I do not have issues with my other two fire sticks in same house running the xfinity app. I have tried all troubleshooting methods to no avail.

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XfinityShawn

Official Employee

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2.1K Messages

29 days ago

user_9hvntw Is your fire stick currently updated since the others are working with no issues?

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user_9hvntw

Visitor

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2 Messages

Yes it is updated to the most current version.

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23 days ago

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XfinityThomasA

Official Employee

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3.2K Messages

Thank you for confirming, user_9hvntw. Concurrent stream limits apply to Xfinity Stream devices (phone, tablet, laptop, TV):

Five concurrent streams across all account devices for X1 customers.
Only three of these devices can be off the customer’s in-home WiFi network.

How many devices are you using the stream app at the same time?

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21 days ago

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BruceW

Gold Problem Solver

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27K Messages

21 days ago

https://www.xfinity.com/support/articles/xfinity-stream-app-faqs says:

How many partner devices can I use?

If you have Xfinity TV, you can stream to up to five devices at the same time in the home, with a total of 45 devices registered on the account.
- The limit of five simultaneously streaming devices includes partner devices, mobile devices (iPad, tablets, phones) and computers.
Outside of the home, or with NOW TV and streaming, you can stream up to three devices at the same time.
If you have Xfinity Choice TV, you can stream to up to two devices at the same time.

Also see https://www.xfinity.com/support/articles/xfinity-tv-app-requirements for device requirements.

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Xfinity Stream App

user_9hvntw

Issue with xfinity stream app - location and subscription required

XfinityShawn

user_9hvntw

XfinityThomasA

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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