jaywolfberg's profile

New Poster

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1 Message

Wed, Mar 25, 2020 5:00 PM

iOS stream app has limited channels and no recordings

When i login with any username on my phone i only get 10 live channels, no recordings, no movie channel access, etc.    When i use the same logins on a different phone everything works and shows up fine.  I've tried uninstalling app numerous times.   Please help!  

Responses

Rustyben

Expert

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24K Messages

1 y ago

There is an issue in a database. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.

New Poster

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8 Messages

1 y ago

Log on to your app click the 3 lines in the top left corner, scroll to the bottom select xfinity stream, scroll to the bottom, double tap the version, click clear device - specific settings. This will log you out and clear everything. When you go to login, if you phone / tablet saves your info like it does mine select sign in as someone else and manualy enter your information.

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