BobCarolD's profile

New Poster

 • 

1 Message

Wed, Jul 8, 2020 9:00 AM

IOS 13.5.1 and Xfinity Apps

None of my 3 devices...IPad Air 2, IPhone XR or IPAD Pro 2020....all of which gave IOS 13.5.1...will work with any of the Xfinity apps.  My wife and daughter have 12.4 and using same username and pw are able to use all apps.  Is anyone else having issues with 13.5.1?

Responses

Rustyben

Expert

 • 

24K Messages

1 y ago


@BobCarolD wrote:

None of my 3 devices...IPad Air 2, IPhone XR or IPAD Pro 2020....all of which gave IOS 13.5.1...will work with any of the Xfinity apps.  My wife and daughter have 12.4 and using same username and pw are able to use all apps.  Is anyone else having issues with 13.5.1?


is your device 'jail broken'?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

 • 

196 Messages

1 y ago

Hi @BobCarolD, on your OS 13.5.1 devices, 

1. on what specific Xfinity apps are you having issues?
2. are you able to sign in on Xifnity Stream?
3. do you see any error message, if so, what do the error code/message say?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here