Frequent Visitor
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35 Messages
I was logged out in the middle of watching streaming
Please explain the logic of logging me out in the middle of watching a show to ask me to change my password xfinity?
Not logging me out when first log in to the site. Not throwing the "change your password" while logging in. NO logging me out in the middle of a streaming session.
Then once I log back in after changing my password - throwing an error message that the site is only for customers.
Who is responsible for these decisions?
XfinityBrianH
Official Employee
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787 Messages
9 months ago
@larissaej Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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