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user_ead4ac
1st Topic

Visitor

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1 Message

Mon, Apr 5, 2021 5:14 AM

I tried to return a download, but it never went back to my dvr but isnt in my downloads either. How do i get it back to my dvr?

I downloaded a show, watched it, then returned it like i did so many others. The problem is, that it left my downloads, like it is supposed to, but never went back to my dvr. In my recordings, it still says its on my phone, but its not. So i can't even delete it. Its kind of stuck in limbo. How do i get it unstuck??

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1 m ago

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Parishcm

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1 Message

1 m ago

I'm having the same issue with a couple of my downloads, did you ever get an answer??? If you did could you please let me know how it was solved....????

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ComcastValerie

Official Employee

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105 Messages

Hello, @Parishcm, thank you for taking the time to let us know you are experiencing an similar issue with your downloaded shows. Have you attempted any troubleshooting steps on your own? We definitely do not want to make you repeat any steps. Can you also let us know which devices you are experiencing this issue on? I look forward to hearing from you soon!

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1 m ago

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