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user_ead4ac
1st Topic

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1 Message

Monday, April 5th, 2021 5:14 AM

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I tried to return a download, but it never went back to my dvr but isnt in my downloads either. How do i get it back to my dvr?

I downloaded a show, watched it, then returned it like i did so many others. The problem is, that it left my downloads, like it is supposed to, but never went back to my dvr. In my recordings, it still says its on my phone, but its not. So i can't even delete it. Its kind of stuck in limbo. How do i get it unstuck??

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Updated 

4 years ago

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Parishcm

Visitor

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1 Message

4 years ago

I'm having the same issue with a couple of my downloads, did you ever get an answer??? If you did could you please let me know how it was solved....????

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user_cefd9d

Visitor

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1 Message

4 years ago

I'm having this issue, too. Downloads on two different Samsung phones are "gone" from the phone but still show up as downloaded to the given phone on the DVR. We can't do anything with them.

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XfinityJosephA

Official Employee

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1.8K Messages

@user_cefd9d, I know it’s a bummer those downloads are not working. If you download new content are you experiencing the same issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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user_79003b

Visitor

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1 Message

4 years ago

I'm having the same problem. What is the answer?  I've tried clearing the cache and data. I've tried reinstalling the app. I've restarted the phone. Help!

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CCElizabeth

Problem Solver

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908 Messages

Hello, @user_79003b . Thank you for reaching out to us through or Xfinity Community Forum! I'm sorry to hear you are also having trouble with your downloads. You're in the right place for help!

 

Please send me a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

 

  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message

 

I look forward to working with you soon!

I no longer work for Comcast.

4 years ago

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