U

Visitor

 • 

1 Message

Mon, Apr 5, 2021 5:14 AM

I tried to return a download, but it never went back to my dvr but isnt in my downloads either. How do i get it back to my dvr?

I downloaded a show, watched it, then returned it like i did so many others. The problem is, that it left my downloads, like it is supposed to, but never went back to my dvr. In my recordings, it still says its on my phone, but its not. So i can't even delete it. Its kind of stuck in limbo. How do i get it unstuck??

Responses

Visitor

 • 

1 Message

5 m ago

I'm having the same issue with a couple of my downloads, did you ever get an answer??? If you did could you please let me know how it was solved....????

Official Employee

 • 

182 Messages

Hello, @Parishcm, thank you for taking the time to let us know you are experiencing an similar issue with your downloaded shows. Have you attempted any troubleshooting steps on your own? We definitely do not want to make you repeat any steps. Can you also let us know which devices you are experiencing this issue on? I look forward to hearing from you soon!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

I am having the same problem. I have not done any troubleshooting other than restarting my phone (Samsung GS20) and my DVR.  What else can be done to rectify this? 

Official Employee

 • 

299 Messages

@user_159f46 Hey there! Let's take a closer look. Please send us a private message by selecting the chat icon in the top right-hand corner. Then search for Xfinity Support. Make sure to provide your full name and service address. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

14 d ago

I'm having this issue, too. Downloads on two different Samsung phones are "gone" from the phone but still show up as downloaded to the given phone on the DVR. We can't do anything with them.

Official Employee

 • 

401 Messages

@user_cefd9d, I know it’s a bummer those downloads are not working. If you download new content are you experiencing the same issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

2 d ago

I'm having the same problem. What is the answer?  I've tried clearing the cache and data. I've tried reinstalling the app. I've restarted the phone. Help!

Official Employee

 • 

221 Messages

Hello, @user_79003b . Thank you for reaching out to us through or Xfinity Community Forum! I'm sorry to hear you are also having trouble with your downloads. You're in the right place for help!

 

Please send me a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

 

  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message

 

I look forward to working with you soon!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here