U

Visitor

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1 Message

Wednesday, July 5th, 2023 3:10 PM

Closed

I need a service speacialist

Tv channels pause and screen goes black every few minutes…

it only happens on Xfinity live tv app.

Official Employee

 • 

893 Messages

1 year ago

Hello, @user_23f1ee. Thank you for reaching out to our Xfinity Forums support. This isn't the experience we want you to have. I was able to find a great article with some self-help troubleshooting for the Xfinity Stream App: https://www.xfinity.com/support/articles/troubleshooting-stream-portal-and-app. If you are still needing assistance, please let me know. 

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