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user_0q80jm
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5 Messages

10/02/2026 8:17 PM

hulu streaming not working from xfinity X1

Have Xi6 xfinity box and hulu app comes up fine but any video on demand gets an error P-DEV310. How can I fix this issue

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6 hours ago

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user_2irqmj

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2 Messages

3 days ago

Hulu is no longer working through Xfinity on either of my TVs. I can enter the app but once I chose an episode I get error P-DEV310. I had to go through the TV remote (not Xfinity remote) and log into the Hulu app through that for it to work. Xfinity needs to update the app. 

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user_2irqmj

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2 Messages

I spent 45 minutes on the phone with hulu customer service. It’s not a Hulu issue. I can still watch episodes from my phone on my home WiFi but not my TVs.

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3 days ago

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user_fmemfa

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1 Message

we too are having same issue

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2 days ago

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XfinityRaf

Official Employee

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1.6K Messages

Good afternoon @user_fmemfa. Have you completed any troubleshooting steps? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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8 hours ago

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user_0q80jm

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None of these tiresome steps work . Same smart TV can access Hulu via Samsung Hulu App -- it is an Xfinity X1 app issue that neither Xfinity or Hulu seem know how to fix. Both parties should be able to perform network diagnostics to find the issue.

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7 hours ago

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XfinityRay

Official Employee

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4.4K Messages

Thanks for trying the troubleshooting steps, @user_0q80jm. I understand that is frustrating when they don't get the service working again. We appreciate your help and want to get to the bottom of this! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon. 

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  An "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

 

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 hours ago

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JeffG4

Regular Visitor

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8 Messages

2 days ago

Same problem with the Flex "box"--Hulu comes up fine, but I can't play anything. This has been going on for days!

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Cswslc

Visitor

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3 Messages

2 days ago

I've been having the same issue with my Hulu app in the xumo stream box. I went through a whole troubleshooting session with Hulu. If it's on their side, it must be in an update they pushed to Xfinity customers. The workaround is going through Disney+. Not great, but it works. Hopefully this will be fixed soon.

2

XfinityRay

Official Employee

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4.4K Messages

Hi there, @Cswslc! I am sorry to hear you are having trouble getting video to play on the Hulu app. Have you tried to clear the locally stored data on the stream box? This link shows how, https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 hours ago

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user_0q80jm

Visitor

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5 Messages

None of these tiresome steps work . Same smart TV can access Hulu via Samsung Hulu App -- it is an Xfinity X1 app issue that neither Xfinity or Hulu seem know how to fix. Both parties should be able to perform network diagnostics to find the issue.

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7 hours ago

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user_qvxdag

Visitor

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1 Message

2 days ago

Same here in Pennsylvania Xfinity X1 Box Hulu loads fine but wont playback anything. Error P-DEV310. Hulu works through Disney+ though.

AI through google suggests to clear cookies and local data but all other apps work fine so I'm keeping this as a last resort if need be. Hope they get it fixed soon.

(edited)

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XfinityDemetrise

Official Employee

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552 Messages

1 day ago

Hi there @user_0q80jm Thank you so much for reaching out on our Xfinity Community Forum.  I'll be happy to assist. 

 

To fix the P-DEV310 error on your Xi6 Xfinity box when using the Hulu app, try the following steps:

  1. Ensure your device has an active internet connection.
  2. Restart your TV Box by unplugging it for 1-2 minutes, then plugging it back in.
  3. Close and re-open the Hulu app.
  4. If the issue persists, force-quit the app and wait two minutes before reopening it.

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