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Visitor

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2 Messages

Sat, May 15, 2021 10:30 PM

https://edge.stream-smarttv-samsung-active.xcr.comcast.net/index.html may be temporarily down or have moved to a new web address

my xfinity streaming app stopped working a few days ago.  i have a samsung q70 series tv 2019 model.  the app worked fine until a few days ago.  no changes have been made to the network setup.

Responses

Accepted Solution

Official Employee

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271 Messages

1 m ago

Hello, @user_5ae3d4! Thank you for reaching out to us over our Community Forums. I'm sorry to hear the Xfinity Stream app has stopped working on your Samsung TV. Often times going through the activation sequence again will help reestablish the connection.  

 

https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs

 

If that doesn't work, please let us know if you are getting error messages, or codes when trying to access the app. 

Visitor

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2 Messages

thank you.  the app started working again the day after i posted my question

Official Employee

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106 Messages

Thanks for the update! That's wonderful news. :) Please reach back out to us if you need assistance with anything else. We're happy to help! 

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