U

Visitor

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4 Messages

Mon, Dec 20, 2021 8:45 PM

Closed

how to fix error: tvapp-00206

I am using streaming beta app on my tv with roku premiere and get tvapp-00206 error message when I try to access Court TV mystery channel 316 or Court TV mystery channel 1181

XfinityAmir

Official Employee

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6.9K Messages

6分前

Hi user_f056a0, thanks for reaching out to us here with this concern. To better assist you with this can you tell me if you've tried using the app on another device?

Visitor

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4 Messages

@XfinityAmir I have same issue when I access app on my phone

XfinityAmir

Official Employee

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6.9K Messages

Thanks for the insight, do you get an error when trying to view content directly from our website? Does this error only occur when you try to watch these specific channels or do you see the same error on all of the channels? 

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Visitor

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4 Messages

This error occurs when trying to watch specific channels. Unable to view same channels on website.

XfinityAmir

Official Employee

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6.9K Messages

Got it, does this error appear while you're conencted to your in home wi-fi network? Or are you trying to access this content outside of your home? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

@XfinityAmir connected to in-home wifi

Visitor

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2 Messages

3分前

Is their a way to fix this problem?

Visitor

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2 Messages

2分前

so....how does one fix this?....of course its happening on only TBS during Penguins game 7 playoff....im sure i wont get an answer in time to see the game....

Official Employee

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199 Messages

Hi @TD9934! Thank you for joining us on the Xfinity Forums! I'm so sorry that's happening for you, I'd be upset to miss playoffs as well! Which model of Roku are you using? Also, have you tried any troubleshooting steps so far?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2分前

I am also having this problem xfinity keeps going in circles when I call. 

Official Employee

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758 Messages

Hey, @user_5fcef9, I love using the Stream app, I use it every morning so I can see how annoying this would be to deal with. I'm sorry that you haven't gotten the help you need yet, but I can definitely help get us moving in the right direction. I do have a few clarifying questions to help get us aligned. Are you only getting this error message on one particular channel? Is this only impacting live tv? Also, what troubleshooting have you already done on your end? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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