Mon, Dec 20, 2021 8:45 PM
I am using streaming beta app on my tv with roku premiere and get tvapp-00206 error message when I try to access Court TV mystery channel 316 or Court TV mystery channel 1181
Hi user_f056a0, thanks for reaching out to us here with this concern. To better assist you with this can you tell me if you've tried using the app on another device?
@XfinityAmir I have same issue when I access app on my phone
Thanks for the insight, do you get an error when trying to view content directly from our website? Does this error only occur when you try to watch these specific channels or do you see the same error on all of the channels?
This error occurs when trying to watch specific channels. Unable to view same channels on website.
Got it, does this error appear while you're conencted to your in home wi-fi network? Or are you trying to access this content outside of your home?
@XfinityAmir connected to in-home wifi
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Is their a way to fix this problem?
so....how does one fix this?....of course its happening on only TBS during Penguins game 7 playoff....im sure i wont get an answer in time to see the game....
Hi @TD9934! Thank you for joining us on the Xfinity Forums! I'm so sorry that's happening for you, I'd be upset to miss playoffs as well! Which model of Roku are you using? Also, have you tried any troubleshooting steps so far?
I am also having this problem xfinity keeps going in circles when I call.
Hey, @user_5fcef9, I love using the Stream app, I use it every morning so I can see how annoying this would be to deal with. I'm sorry that you haven't gotten the help you need yet, but I can definitely help get us moving in the right direction. I do have a few clarifying questions to help get us aligned. Are you only getting this error message on one particular channel? Is this only impacting live tv? Also, what troubleshooting have you already done on your end?