Joel_M's profile

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Sun, Jan 12, 2020 1:00 PM

How do you kick someone off of your account on the streaming app

I signed into the app at a friends house and ever since they have been using my account. Even after I changed the password. I'm guessing it doesn't require you to sign in again. I'm in need deprovision on all mobile and PC devices and customer service wasn't able to do it. Can someone help me?

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Rustyben

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24K Messages

1 y ago


@Joel_M wrote:
I signed into the app at a friends house and ever since they have been using my account. Even after I changed the password. I'm guessing it doesn't require you to sign in again. I'm in need deprovision on all mobile and PC devices and customer service wasn't able to do it. Can someone help me?

You will first need to change your login password. go to https://customer.xfinity.com/#/settings/security  and sign in scroll down to change password.  Call 800-Cocmast. select Cable TV technical assistance.  Ask the agent to transfer you to the app support team. ask the app support team member to deprovision your streaming devices. when done, you will need to sign back in to any streaming devices with your new password. 

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