New Poster
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1 Message
How do I remove unwanted people off of my xfinity stream app??
There are several unwanted accounts logged into my xfinity account streaming on mobile devices. I have reset my passwords and no one is being logged out. Please help.
Responses
Rustyben
Expert
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24K Messages
2 y ago
the devices are labels (for example your home set top box, smart devices, web browsers, etc.) for devices not accounts. you can watch a recording on a set top box in one room while the DVR is in another room and your set top box shows up as streaming. Is there a reason you believe the devices are not your devices or devices you have previously allowed to use the service? are the devices causing you issues?
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ComcastChe
Official Employee
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6.1K Messages
2 y ago
Hi @Dina787,
Welcome to the Xfinity Forum. I'd be more than happy to help remove the unwanted devices. Can you please send me a private message verifying your first and last name as it appears on your monthly statement? To send a private message click on my name "ComcastChe", then click send a message.
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