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Doctor-B
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Regular Visitor

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3 Messages

Friday, January 6th, 2023

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how do I remove GPC Signal Detected from my Xfinity Stream app?

What is a GPC signal and how do I remove it.  It appears when using Google Chrome.  It  doesn't seem to appear with other web browsers.

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Updated 

2 years ago

2.7K

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mjh5

Regular Visitor

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13 Messages

3 years ago

I have the same problem as of 1/5/2023. Using Windows 11 with Brave browser.

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emmpeebee

Visitor

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10 Messages

3 years ago

I had the same problem start yesterday on my chromebook.

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hc13

Visitor

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11 Messages

3 years ago

I am have the same issue starting just a while ago

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Micheal78

New Poster

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5 Messages

3 years ago

I started having the same problem on my brave browser.  When I go to stream XFINITY on my computer. The channels don't come up in their all-black. I try using Microsoft edge and Google Chrome when I go to the stream website. It doesn't move off of this XFINITY now connecting to your entertainment experience. So frustrating

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user_JU

Visitor

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5 Messages

3 years ago

0

user_a0756d

Visitor

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1 Message

3 years ago

Having same issue. First noticed on 1/6/2023

Using Firefox or Safari on M1 Mac.

1

CCSelena

Problem Solver

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892 Messages

Hi there @user_a0756d! Have you also cleared cache and cookies, and close out any tabs to see if this helps the issue? 

I no longer work for Comcast.

3 years ago

0

CCLysa

New Problem Solver

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617 Messages

3 years ago

Hi @Doctor-B

 

Can you attempt to turn the cookies on and let me know if this helps? 

 

0

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jofoco4

Visitor

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1 Message

3 years ago

Same issue here. Unexpected browser (Firefox and Chrome) behavior. Anticipated content unavailable or unformatted,

1

CCTravis

Problem Solver

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546 Messages

Hey there, @jofoco4  Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. I do see that the community has shared some solutions. Are you still needing assistance with this concern?

I no longer work for Comcast.

3 years ago

0

emmpeebee

Visitor

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10 Messages

3 years ago

As some others have said, I have a problem with a black screen on the channel guide.  What's strange is that if quickly scroll the screen I can get momentarily see the channel guide.  I also get this above all of it...

GPC Signal Detected
This device/browser has now been opted out of third-party cookies. Please use the link below to provide us with your identifying information to opt out of the sale or sharing of your personal information.
Above that is some large mesh network design that resembles a snow flake.  I never had any of this before.  Also, I can access channels using the "find" feature but no channel guide anymore.

12

CCKimberly1

Official Employee

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842 Messages

Thank you for reaching out to our Xfinity Forums, @emmpeebee . I know how aggravating messages like this can be. Is this happening on a wireless device, computer, or on a TV box? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

mjh5

Regular Visitor

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13 Messages

@XfinityKimberlyB​ For me, it happens on Windows 11 Del laptop with Brave browser. The Edge browser on my laptop does not have the problem.

3 years ago

emmpeebee

Visitor

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10 Messages

@XfinityKimberlyB​ 

It happens on my Acer Chromebook. I've used xfinity stream on this chromebook since I purchased it 2 years ago and never had an issue.  I've tried clearing the cache, rebooting, etc. and nothing changes.  No other issues with anything on this chromebook other than xfinity stream

The image below is what I get.  I never saw this before January 5.  Now I can't get rid of it.  I can still click the "Live TV" dropdown to the channel guide but the channel guide has headers but a blank screen below where the guide should be.  If I quickly scan that black area, I can see an instant of some of the channel guide but it goes away and nothing is clickable. I also still have the image below above this page as well.

3 years ago

CCHeather

Problem Solver

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1.1K Messages

@emmpeebee That is odd, and definitely specific to the device in use. That symbol being see is not related to Xfinity in any way. Have you cleared the cache and cookies, closed all tabs, and restarted the Chromebook (in that order)? 

I no longer work for Comcast.

3 years ago

0

emmpeebee

Visitor

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10 Messages

I've done all of that.

3 years ago

0

user_ef9300

Visitor

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1 Message

3 years ago

I am having the same problem as everyone with Xfinity stream. I am using chrome but have the same problem with firefox and microsoft edge. I went to settings and then to extensions. I toggled off Avast Online Security & Privacy extension. My Xfinity went back to normal with all the stations showing up again. My recommendation would be to toggle off your extensions one by one and hopefully one of them will be the problem extension. I hope this is helpful.

3

hc13

Visitor

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11 Messages

@user_ef9300​ 

Thanks, that worked for me in both chrome & edge.

3 years ago

0

CCChe

Official Employee

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6.9K Messages

@hc13, I'm happy to hear that resolved your problem. Please let us know if there's anything we can assist you with in the future. @user_ef9300, thank you for sharing what helped on your end! 

I no longer work for Comcast.

3 years ago

0

CCChe

Official Employee

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6.9K Messages

We appreciate you for sharing @hc13! 

I no longer work for Comcast.

3 years ago

0

user_bf2096

Visitor

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1 Message

3 years ago

I am having the same issue when logging into my account.  I am using Windows 10 and Brave browser.  I went into my cookie preferences and all are enabled except for personalized ads.  I did a system cleanup of temp files and such, no difference.  

1

CCAaron1

Problem Solver

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954 Messages

Hello @user_bf2096. I am sad to hear you are having issues with the Xfinity Stream app. It has been a couple of days. Are you still having issues, or were you able to get this resolved?

I no longer work for Comcast.

3 years ago

0

user_2b3fa0

Visitor

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11 Messages

3 years ago

"That symbol being see is not related to Xfinity in any way" is BS, which for acceptable policy contract stands for Bird Screen.

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user_2b3fa0

Visitor

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11 Messages

3 years ago

Is it coincidence that this feature is being released at just the same time? 

https://corporate.comcast.com/press/releases/xfinity-stream-now-supports-airplay 

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user_2b3fa0

Visitor

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11 Messages

3 years ago

So, here's a work-around for Brave.  Enable "MoreTools->Developer Tools".  A couple lines down in the html, you will find "<div class="f-cmp-flyout-wrapper"><div class="f-gpc-flyout ">".  Delete that line, problem "solved".

4

user_2b3fa0

Visitor

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11 Messages

@user_2b3fa0​ 

When I called someone out on saying "not related to Xfinity in any way", the code behind the line above actually has the "drawing" of that thing you see at the top of the page, and the web page originates from xfinity.com.

3 years ago

Micheal78

New Poster

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5 Messages

@user_2b3fa0​ 

I'm also using brave and this solution works for me. Is there any way to save the deletion without having to do it every time? Thank you

(edited)

3 years ago

user_2b3fa0

Visitor

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11 Messages

I suspect not.  The tool is intended as a debugger for the web page.  The typical use case would be an unmodified page following a reload.  So, it's not impossible, just that I don't think the took has the capability.

3 years ago

user_32a140

Visitor

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1 Message

@user_2b3fa0​ Awesome, worked for me thanks very much for posting!

3 years ago

user_82748f

Visitor

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2 Messages

3 years ago

Same here - same problem. Are they fixing this?

0

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