Doctor-B's profile

Regular Visitor

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3 Messages

Friday, January 6th, 2023 2:06 AM

how do I remove GPC Signal Detected from my Xfinity Stream app?

What is a GPC signal and how do I remove it.  It appears when using Google Chrome.  It  doesn't seem to appear with other web browsers.

mjh5

Regular Visitor

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9 Messages

21 days ago

I have the same problem as of 1/5/2023. Using Windows 11 with Brave browser.

Visitor

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10 Messages

21 days ago

I had the same problem start yesterday on my chromebook.

Visitor

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5 Messages

20 days ago

I am have the same issue starting just a while ago

New Poster

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5 Messages

20 days ago

I started having the same problem on my brave browser.  When I go to stream XFINITY on my computer. The channels don't come up in their all-black. I try using Microsoft edge and Google Chrome when I go to the stream website. It doesn't move off of this XFINITY now connecting to your entertainment experience. So frustrating

Visitor

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1 Message

20 days ago

Having same issue. First noticed on 1/6/2023

Using Firefox or Safari on M1 Mac.

Official Employee

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851 Messages

Hi there @user_a0756d! Have you also cleared cache and cookies, and close out any tabs to see if this helps the issue? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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XfinityLysa

Official Employee

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563 Messages

19 days ago

Hi @Doctor-B

 

Can you attempt to turn the cookies on and let me know if this helps? 

 

Visitor

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1 Message

19 days ago

Same issue here. Unexpected browser (Firefox and Chrome) behavior. Anticipated content unavailable or unformatted,

Official Employee

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476 Messages

Hey there, @jofoco4  Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. I do see that the community has shared some solutions. Are you still needing assistance with this concern?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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10 Messages

19 days ago

As some others have said, I have a problem with a black screen on the channel guide.  What's strange is that if quickly scroll the screen I can get momentarily see the channel guide.  I also get this above all of it...

GPC Signal Detected
This device/browser has now been opted out of third-party cookies. Please use the link below to provide us with your identifying information to opt out of the sale or sharing of your personal information.
Above that is some large mesh network design that resembles a snow flake.  I never had any of this before.  Also, I can access channels using the "find" feature but no channel guide anymore.

Official Employee

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687 Messages

Thank you for reaching out to our Xfinity Forums, @emmpeebee . I know how aggravating messages like this can be. Is this happening on a wireless device, computer, or on a TV box? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
mjh5

Regular Visitor

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9 Messages

@XfinityKimberlyB​ For me, it happens on Windows 11 Del laptop with Brave browser. The Edge browser on my laptop does not have the problem.

Visitor

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10 Messages

@XfinityKimberlyB​ 

It happens on my Acer Chromebook. I've used xfinity stream on this chromebook since I purchased it 2 years ago and never had an issue.  I've tried clearing the cache, rebooting, etc. and nothing changes.  No other issues with anything on this chromebook other than xfinity stream

The image below is what I get.  I never saw this before January 5.  Now I can't get rid of it.  I can still click the "Live TV" dropdown to the channel guide but the channel guide has headers but a blank screen below where the guide should be.  If I quickly scan that black area, I can see an instant of some of the channel guide but it goes away and nothing is clickable. I also still have the image below above this page as well.

Official Employee

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912 Messages

@emmpeebee That is odd, and definitely specific to the device in use. That symbol being see is not related to Xfinity in any way. Have you cleared the cache and cookies, closed all tabs, and restarted the Chromebook (in that order)? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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10 Messages

I've done all of that.

Visitor

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1 Message

18 days ago

I am having the same problem as everyone with Xfinity stream. I am using chrome but have the same problem with firefox and microsoft edge. I went to settings and then to extensions. I toggled off Avast Online Security & Privacy extension. My Xfinity went back to normal with all the stations showing up again. My recommendation would be to toggle off your extensions one by one and hopefully one of them will be the problem extension. I hope this is helpful.

Visitor

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5 Messages

@user_ef9300​ 

Thanks, that worked for me in both chrome & edge.

XfinityChe

Official Employee

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6.8K Messages

@hc13, I'm happy to hear that resolved your problem. Please let us know if there's anything we can assist you with in the future. @user_ef9300, thank you for sharing what helped on your end! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
XfinityChe

Official Employee

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6.8K Messages

We appreciate you for sharing @hc13

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

17 days ago

I am having the same issue when logging into my account.  I am using Windows 10 and Brave browser.  I went into my cookie preferences and all are enabled except for personalized ads.  I did a system cleanup of temp files and such, no difference.  

XfinityAaron

Official Employee

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904 Messages

Hello @user_bf2096. I am sad to hear you are having issues with the Xfinity Stream app. It has been a couple of days. Are you still having issues, or were you able to get this resolved?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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10 Messages

16 days ago

"That symbol being see is not related to Xfinity in any way" is BS, which for acceptable policy contract stands for Bird Screen.

Visitor

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10 Messages

16 days ago

Is it coincidence that this feature is being released at just the same time? 

https://corporate.comcast.com/press/releases/xfinity-stream-now-supports-airplay 

Visitor

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10 Messages

16 days ago

So, here's a work-around for Brave.  Enable "MoreTools->Developer Tools".  A couple lines down in the html, you will find "<div class="f-cmp-flyout-wrapper"><div class="f-gpc-flyout ">".  Delete that line, problem "solved".

Visitor

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10 Messages

@user_2b3fa0​ 

When I called someone out on saying "not related to Xfinity in any way", the code behind the line above actually has the "drawing" of that thing you see at the top of the page, and the web page originates from xfinity.com.

New Poster

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5 Messages

@user_2b3fa0​ 

I'm also using brave and this solution works for me. Is there any way to save the deletion without having to do it every time? Thank you

(edited)

Visitor

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10 Messages

I suspect not.  The tool is intended as a debugger for the web page.  The typical use case would be an unmodified page following a reload.  So, it's not impossible, just that I don't think the took has the capability.

Visitor

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1 Message

@user_2b3fa0​ Awesome, worked for me thanks very much for posting!

Visitor

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2 Messages

16 days ago

Same here - same problem. Are they fixing this?

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