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Revy88
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Sunday, November 17th, 2019 12:00 PM

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Home wifi, live tv

I'm trying to watch live tv through the Xfinity steam app and it says I need to be connected to my home wifi, but I am on my home wifi. Why won't it work? I've tried on both my phone and my laptop

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6 years ago

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Rustyben

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6 years ago

@Revy88 wrote:
I'm trying to watch live tv through the Xfinity steam app and it says I need to be connected to my home wifi, but I am on my home wifi. Why won't it work? I've tried on both my phone and my laptop

are you on your own SSID (not the xfinitywifi SSID)?  run the xfinity my account app, select internet, then touch the modem (is there more than one modem listed?) and compare the serial number shown with the modem's HFC MAC address label. are the identical characters?

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