Visitor
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5 Messages
HGTV sound no picture
All of a sudden I get a frozen picture of the last program I watched with live sound from HGTV when I go to HGTV channel on Xfinity streaming. What is causing this?
Visitor
•
5 Messages
All of a sudden I get a frozen picture of the last program I watched with live sound from HGTV when I go to HGTV channel on Xfinity streaming. What is causing this?
Accepted Solution
XfinityGabriel
Official Employee
•
2.4K Messages
4 years ago
Hi, there @user_b080c6! Thanks for reaching out to XFINITY over our forums page for help with the frozen picture concern on XFINITY stream. I am sorry to learn about this experience when you go to the HGTV channel. As a heavy streamer myself, I understand the inconvenience that this can cause. You’ve reached the best place for help. Let’s get this fixed. To get started, can you tell me if you’re experiencing this issue on multiple devices? What troubleshooting steps have you tried? Are you using a mobile device and streaming on the app or are you using a computer and streaming through our website?
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