EH8's profile

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Thu, Aug 15, 2019 8:00 PM

Help with Roku Stream Beta Ap for Xfinity

We just started service, and for one of our tv's we're using Roku. It's all set up, but when I try to login to the Xfinity Beta streaming ap, it asks for the activation code, I type it in at "let's active your device", but once I enter the code (and I've tried many times) it says, "Access not authorized, You signed in successfully but you must be an Xfinity user to enjoy this service."  I am an Xfinity user! 🙂  I tried several codes, but this happens each time.  Suggestions?

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Rustyben

Expert

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24K Messages

2 y ago


@EH8 wrote:

We just started service, and for one of our tv's we're using Roku. It's all set up, but when I try to login to the Xfinity Beta streaming ap, it asks for the activation code, I type it in at "let's active your device", but once I enter the code (and I've tried many times) it says, "Access not authorized, You signed in successfully but you must be an Xfinity user to enjoy this service."  I am an Xfinity user! 🙂  I tried several codes, but this happens each time.  Suggestions?


do you have xfinity x1 set top boxes installed and working in your home? 

ComcastKenF

Official Employee

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8K Messages

2 y ago

EH8, thanks for posting. Have you used that exact Roku on another account before? Perhaps you just moved? 

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