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user_b0mvgi
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2 Messages

Thursday, September 11th, 2025

Help with accessing Peacock Premium that’s supposed to be included with my monthly service.

I can’t access Peacock Premium included in my monthly subscription.  I have tried instructions on xfinity and peacock websites, including trying to unlink and reactivate my Peacock account.

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1 month ago

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XfinitySean

Official Employee

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208 Messages

1 month ago

Hi there user_b0mvgi, thanks for reaching out through our community forums! As a fan of a lot of the content on Peacock, I truly apologize that you haven't been able to access it. To get a better idea of the issue, are you signing into Peacock through Xfinity for the first time, or did you lose access to it after it had been working previously?

 

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user_b0mvgi

Visitor

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@XfinitySean​ I already had a Peacock account but have never had or been able to access the premium version.  I have tried accessing through xfinity and also Peacock.  

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1 month ago

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XfinitySean

Official Employee

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208 Messages

Thanks for clarifying! Is there a specific error message or code your receiving when trying to access it?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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