Visitor

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1 Message

09/04/2026 12:51 AM

Hbomax cancel request

My TV states Max is billed through Xfinity, but it does not appear under my online subscriptions. Please manually remove the Max premium add-on from my account billing.

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Official Employee

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2.3K Messages

2 hours ago

user_jjuwba thank you for using the Xfinity Community Forums page to reach out today. We can definitely assist you with making a change to your HBO Max service. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
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