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_RunsWithScissors_
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Thursday, June 6th, 2024 12:40 PM

Have to log in EVERY TIME

After getting the new Xfinity infamous three dots on the screen (which I truly believe is Xfinity wanting television watchers to spend more money on a tv box), I deleted the app, reloaded, signed in and now... I have to sign in EVERY SINGLE TIME.  Why? How can I fix this? I have a compatible tv (LG) have been using it all along, everything was fine until Sunday.  

I asked in Reddit and was told to mirror my phone to my tv to watch it that way.  No, I don't want to watch it that way. I pay for a service and want to be able to use it just like any normal app. I don't have to do this with all the other ones, why this? Why now? 

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Updated 

16 days ago

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XfinityWilliam

Official Employee

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1K Messages

6 months ago

Hello _RunsWithScissors_, Please try changing your Xfinity password for security reasons. Then, sign back into the app and try again.

 

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user_t0wvh8

1 Message

[Edited]This has been happening for a couple of years on platforms like Apple and Roku. How about you guys just fix your [Edited]applications. This does not happen with Netflix. It does not happen with Hulu. It happens like at least every other time you use the streaming app. 

(edited)

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5 months ago

0

user_4oarv8

2 Messages

I'm having the exact same problem.  I'm forced to log in every time I launch Xfinity Stream on my iphone.  What's up with this????  

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18 days ago

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_4oarv8, thank you for taking the time to reach out on social media.  I understand your concern with the Stream app, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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16 days ago

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