Jedi9176's profile

New Poster

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2 Messages

Fri, May 29, 2020 8:00 PM

Guide Shows Clock 4 Hours Ahead of My Timezone

When I am using the XfinityStreamBeta App, the guide shows the time as 4 hours ahead of my actual time; therefore, all of the titles listed in guide show what will be on 4 hours from now. When I actually select a show, the show playing in my correct time comes on. Guide is useless to me this way. No idea what's actually on.

Responses

Rustyben

Expert

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24K Messages

1 y ago


@Jedi9176 wrote:
When I am using the XfinityStreamBeta App, the guide shows the time as 4 hours ahead of my actual time; therefore, all of the titles listed in guide show what will be on 4 hours from now. When I actually select a show, the show playing in my correct time comes on. Guide is useless to me this way. No idea what's actually on.

on what device are you using the stream app? do you have a home set top box? if so, does it have the correct time/grid? is your device physically present in your home connected to your own home wifi directly?

New Poster

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2 Messages

1 y ago

I am on Samsung TV and everything on my TV is correct. It worked properly the night before but last night even after uninstall/reinstall it still shows clock 4 hours ahead of actual.

Official Employee

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196 Messages

1 y ago

Hi @Jedi9176, thank you for reaching out to us on Xfinity Forum. We directed your message to the proper teams to investigate. Please try exiting and relaunching the app, or try unplugging and replugging the TV to resolve this issue.

Official Employee

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196 Messages

1 y ago

@Jedi9176  could you please let us know your timezone? We would need the specific hour and minutes of the time and date setting shown on your TV to help our engineer troubleshoot. Thank you

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