New Poster
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2 Messages
Guide Shows Clock 4 Hours Ahead of My Timezone
When I am using the XfinityStreamBeta App, the guide shows the time as 4 hours ahead of my actual time; therefore, all of the titles listed in guide show what will be on 4 hours from now. When I actually select a show, the show playing in my correct time comes on. Guide is useless to me this way. No idea what's actually on.
Responses
Rustyben
Expert
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24K Messages
1 y ago
on what device are you using the stream app? do you have a home set top box? if so, does it have the correct time/grid? is your device physically present in your home connected to your own home wifi directly?
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Jedi9176
New Poster
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2 Messages
1 y ago
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ComcastStream
Official Employee
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196 Messages
1 y ago
Hi @Jedi9176, thank you for reaching out to us on Xfinity Forum. We directed your message to the proper teams to investigate. Please try exiting and relaunching the app, or try unplugging and replugging the TV to resolve this issue.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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ComcastStream
Official Employee
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196 Messages
1 y ago
@Jedi9176 could you please let us know your timezone? We would need the specific hour and minutes of the time and date setting shown on your TV to help our engineer troubleshoot. Thank you
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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