U

Visitor

 • 

1 Message

Fri, Jun 18, 2021 12:23 AM

Freezing Issues with Xfinity App on Fire TV

I am having a terrible time with content freezing but the audio continues.  I have to exit the program and then go back into it for it to sync again.  I have the same issue on my DVR through the app but usually I can just hit the fast forward button and it will sync up.  Does anyone know of a work around or if they are going to fix this issue.  It is so frustrating.

Thanks!

Responses

Official Employee

 • 

198 Messages

1 m ago

Thank you for taking time out of your busy day to reach out to us here on Xfinity Forums. Welcome to the community! I appreciate your patience as we worked as quickly as possible to get to your question. I enjoy watching TV at the end of the day to relax so I'd be frustrated as well in your shoes. I just have a few basic questions. First, have you attempted to uninstall the Xfinity Beta app and reinstall the app instead of just exiting the program? This process will confirm you have the latest software version uploaded and typically solves the problem you have been experiencing. 

New to the Community?

Start Here