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user_n5tz13
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Friday, September 6th, 2024 11:20 PM

Free Peacock Premium doesn’t work

According to my bill, I have free Peacock Premium. When I try and use it, it wants me to subscribe.

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Updated 

8 days ago

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XfinityLinda

Official Employee

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1.4K Messages

3 months ago

Thank you for connecting with us here in our community, @user_n5tz13, about your Peacock Premium. You have the right team for assistance. Have you attempted to log into your Peacock app by way of your cable box at home? If so, please log in using the Primary Xfinity ID.

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user_n5tz13

2 Messages

I was told via Xfinity chat that Peacock Premium will only work on my phone, and not my tv. This seems ridiculous to me! I only have Xfinity tv and internet, but not the mobile service. My billing statement clearly says I have Peacock Premium at no cost. It does in fact work on my phone, and I have to cast it to my tv to be able to watch the sporting events that are exclusive to Peacock.

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3 months ago

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XfinityAlyssaA

Official Employee

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1.7K Messages

Good evening @user_n5tz13, and happy Sunday, we appreciate you responding back to us and hope you are otherwise having a wonderful weekend. We apologize for any confusion or misunderstanding as your Peacock Premium subscription should work on your TV as well. We are happy to run through some troubleshooting steps and assure you that our team is here to help get this resolved. When you try to access the Peacock app on your TV, is this when you receive the subscription error? To confirm are you trying to log in with your XFINITY ID? Have you tried uninstalling and reinstalling the app?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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Markio29

1 Message

3 months ago

i dont know what is going on either, ive had peacock premium for awhile now through my xfinity plan, and its always worked fine up until now.  It hasnt been working for the past few days.  whenever i open up peacock on my tv, phone or from the peacock website it is asking me to subscribe.... i called customer service the other day and they said it was issue on xfinitys end and should be fixed by the next day, and it still hasnt... 

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user_fvs7kp

1 Message

17 days ago

I am having the same problem with peacock. I was on the phone with customer service for 5 hours and they told me to just subscribe and it should be fine since I am supposed to have it on my contract. Now I am being charged through peacock 

1

XfinityRichard

Official Employee

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1.4K Messages

Hi there, @user_fvs7kp thank you for reaching out to us here on Xfinity Forums. I'm sorry for the trouble you are having with getting Peacock. Since it's been a few days since you last posted, were you able to get assistance? If not please reach back out so we can assist you and get you taken care of.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

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user_ck0blj

1 Message

17 days ago

Yeah more lies.  Maybe I’ll just drop Xfinity altogether   

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XfinityMarcus

Official Employee

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1.1K Messages

user_ck0blj thank you for using the Community Forums page to reach out to us today. We never want our valued customers to feel this way. Are you coming across an issue with accessing Peacock as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

0

Lkpolo

Problem Solver

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498 Messages

12 days ago

I have this happen periodically. I even get an email from Peacock that says “we’re sorry to see you go.” I think someone on the Xfinity end in accounting just messed up but no one gives a hoot except the customers.  My workaround was to change my Password on my tablet then login again thru the X1 box. 

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user_87969f

Visitor

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1 Message

10 days ago

I do not think these assistants a understanding. when you open the Peacock App built into the Cable box it redirects the User to Peacock's web page telling you to Sign in , when we use our comcast ID it says we do not have accounts and to create an account an pay for a subscription. Peacock years ago allowed you to sign in with you Comcast/Xfinity ID . This is no longer valid. This is the problem. If we get it free you need to tell peacock to sync or allow our ID. Even if you create an account on Peacock you can not sync it to our Xfinity and they wont proceed till you give them a credit card . 

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Lkpolo

Problem Solver

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498 Messages

Try using your laptop, tablet or pc.  Go to the Peacock website. Hit forgot password then follow the instructions in your email to change your password. Somewhere along the way you will be given the opportunity to choose your cable provider. Once you have an account and password on a laptop go back to the X1 box and follow whatever prompts are there. Look for a QR code to scan or some letters and numbers to assist your login on the X1 box. It’s annoying but the only way you can get access to Peacock.  I’ve done this and it will work. Don’t use the same password as your Xfinity  account. 

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9 days ago

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XfinityDena

Official Employee

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2.6K Messages

@user_87969f Have you tried to use your Comcast internet? Have you also checked your billing statements to show that you are still getting Peacock for free? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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