2 Messages
Free Peacock Premium doesn’t work
According to my bill, I have free Peacock Premium. When I try and use it, it wants me to subscribe.
2 Messages
According to my bill, I have free Peacock Premium. When I try and use it, it wants me to subscribe.
XfinityLinda
Official Employee
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1.4K Messages
3 months ago
Thank you for connecting with us here in our community, @user_n5tz13, about your Peacock Premium. You have the right team for assistance. Have you attempted to log into your Peacock app by way of your cable box at home? If so, please log in using the Primary Xfinity ID.
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Markio29
1 Message
3 months ago
i dont know what is going on either, ive had peacock premium for awhile now through my xfinity plan, and its always worked fine up until now. It hasnt been working for the past few days. whenever i open up peacock on my tv, phone or from the peacock website it is asking me to subscribe.... i called customer service the other day and they said it was issue on xfinitys end and should be fixed by the next day, and it still hasnt...
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user_fvs7kp
1 Message
17 days ago
I am having the same problem with peacock. I was on the phone with customer service for 5 hours and they told me to just subscribe and it should be fine since I am supposed to have it on my contract. Now I am being charged through peacock
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user_ck0blj
1 Message
17 days ago
Yeah more lies. Maybe I’ll just drop Xfinity altogether
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Lkpolo
Problem Solver
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498 Messages
12 days ago
I have this happen periodically. I even get an email from Peacock that says “we’re sorry to see you go.” I think someone on the Xfinity end in accounting just messed up but no one gives a hoot except the customers. My workaround was to change my Password on my tablet then login again thru the X1 box.
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user_87969f
Visitor
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1 Message
10 days ago
I do not think these assistants a understanding. when you open the Peacock App built into the Cable box it redirects the User to Peacock's web page telling you to Sign in , when we use our comcast ID it says we do not have accounts and to create an account an pay for a subscription. Peacock years ago allowed you to sign in with you Comcast/Xfinity ID . This is no longer valid. This is the problem. If we get it free you need to tell peacock to sync or allow our ID. Even if you create an account on Peacock you can not sync it to our Xfinity and they wont proceed till you give them a credit card .
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