Visitor
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8 Messages
Forum
We have Xumo boxes on both our TVs. We were able to record programs on the Xfinity app before 9/2. Now nothing records at all even series. Says recording is set but nothing records and 3 dots not on show and nothing scheduled. Technician came out- changed the x1 box and Zumo boxes and still did not fix. Supervisor did not know did for issue and said to check back in 30 days- still doesn’t work. Our contract is up in November so will be cancelling unless this can be fixed and we get some type of credit.
user_se05pm
Visitor
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8 Messages
6 days ago
Hope there is a resolution. No one can figure out the issue.
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XfinityRay
Official Employee
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4.2K Messages
4 days ago
Hi there, @user_se05pm! You are at the right place for further help with recording programs. I am glad that you like the Xumo boxes to watch content. Are you subscribed to NOW TV?
Are you seeing any past recordings in the DVR or Recordings section of the Xfinity Stream app?
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user_se05pm
Visitor
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8 Messages
3 hours ago
No, not on the ones that did not record and does not show under scheduled. Now, the ones that I previously recorded by 9/2 show up and I can watch them. Now I tried recording a few programs and it did record then tried it later and it did not - is very sporadic.
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