Visitor

 • 

5 Messages

09/07/2026 8:35 PM

Forum

We have Xumo boxes on both our TVs. We were able to record programs on the Xfinity app before 9/2. Now nothing records at all even series. Says recording is set but nothing records and 3 dots not on show and nothing scheduled. Technician came out- changed the x1 box and Zumo boxes and still did not fix. Supervisor did not know did for issue and said to check back in 30 days- still doesn’t work. Our contract is up in November so will be cancelling unless this can be fixed and we get some type of credit. 

Oldest First
Selected Oldest First

Visitor

 • 

5 Messages

3 days ago

Hope there is a resolution. No one can figure out the issue. 

Official Employee

 • 

4.2K Messages

18 hours ago

Hi there, @user_se05pm! You are at the right place for further help with recording programs. I am glad that you like the Xumo boxes to watch content. Are you subscribed to NOW TV? 

 

Are you seeing any past recordings in the DVR or Recordings section of the Xfinity Stream app? 

forum icon

New to the Community?

Start Here