U

Visitor

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2 Messages

Sun, May 1, 2022 6:33 PM

Fire stick Xfinity app keeps freezing

I have deleted the app and reinstalled it but it still freezes.  I have restarted the Fire Stick, still freezes.

Official Employee

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407 Messages

3 m ago

Hello. Thank you for reaching out for help with streaming on your Firestick. I know how important it is to be able to watch your favorite programing at all times, and will be happy to help. I can see you have already attempted resolve this issue, and I am sorry to read this has not yet worked. I have found this document helpful in ensuring I am using the correct equipment, and answer any questions I may have with Xfinity Stream app, and the Firestick.

Xfinity Stream Beta App on Amazon Fire TV Frequently Asked Questions

 

Can you tell me more about your experience? Are you able to get logged in, and it freezes after a program has started?

Visitor

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7 Messages

@XfinityBrandon​ Good morning.  I’ve been having the same freezing issues on all of my Fire TV devices with the beta app.  The freezing happens regularly with any of the NBC owned channels.   How do I address?

Visitor

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2 Messages

3 m ago

Yes I can login and start to watch channel 115 and after some minutes the picture freezes.  My internet speed is very good.

i have to hit pause button then the play button to resume playing then it freezes again.

XfinityAaron

Official Employee

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689 Messages

Thanks for the clarification on what is happening. It sounds like we need to get your account pulled up so we can take a dive in to see what is causing your freezing. Let's get your account pulled up and start getting this resolved! Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 
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