Visitor
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2 Messages
Fire stick Xfinity app keeps freezing
I have deleted the app and reinstalled it but it still freezes. I have restarted the Fire Stick, still freezes.
Visitor
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2 Messages
I have deleted the app and reinstalled it but it still freezes. I have restarted the Fire Stick, still freezes.
CCBrandon1
Problem Solver
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770 Messages
3 years ago
Hello. Thank you for reaching out for help with streaming on your Firestick. I know how important it is to be able to watch your favorite programing at all times, and will be happy to help. I can see you have already attempted resolve this issue, and I am sorry to read this has not yet worked. I have found this document helpful in ensuring I am using the correct equipment, and answer any questions I may have with Xfinity Stream app, and the Firestick.
Xfinity Stream Beta App on Amazon Fire TV Frequently Asked Questions
Can you tell me more about your experience? Are you able to get logged in, and it freezes after a program has started?
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user_00abae
Visitor
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2 Messages
3 years ago
Yes I can login and start to watch channel 115 and after some minutes the picture freezes. My internet speed is very good.
i have to hit pause button then the play button to resume playing then it freezes again.
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