@Kathy815 wrote: Dear Comcast employee: Please check why xfinify can not be streamed via Roku. It was working fine until today. Thanks
is your Roku still at your home or did you take it travelling? if at home, power unplug the gateway/modem for 3+ minutes and then unplug the roku or use menu - system-restart. working?
Hello, @user_cddc1b, thank you for reaching out in our forum and giving me a chance to help you with your Xfinity Stream issues. I use the app every day, so I can only imagine how you're feeling but I have your back on this. Are the above number the channels that are giving you issues? Also, are you receiving any error codes or error messages on your screen?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have the error code: TVAPP-00231 on my TCL-Roku TV. The full message says, "This Video Cannot Be Played. We've run into a problem while streaming. I have made sure the app is up to date, the television has not been moved, checked the internet connection, and can pull up any other app to stream but the xfinity beta will not work. It worked fine last night but not today. While the channel numbers appear I cannot get any live channels... I was not trying to watch a video even though that was the error message.
Can we have you send a private message to us with your full name and service address? I want to see if our team can figure out a solution we can post here or if we have info on what is causing this to happen. To do so, please click the chat bubble, enter "Xfinity Support" in the message header, then type in your info and send! Thank you for your patience!
@user_187a43 Sorry to learn that. We can look into that for you. Please click on the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address.
Rustyben
Expert
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24.6K Messages
5 years ago
is your Roku still at your home or did you take it travelling? if at home, power unplug the gateway/modem for 3+ minutes and then unplug the roku or use menu - system-restart. working?
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user_cddc1b
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1 Message
5 years ago
Not working all of a sudden 4 8 21
Even downloaded for fire stick and have fewer channels. Only HBO, which doesn't even make sense
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user_42f21b
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1 Message
5 years ago
I have the error code: TVAPP-00231 on my TCL-Roku TV. The full message says, "This Video Cannot Be Played. We've run into a problem while streaming. I have made sure the app is up to date, the television has not been moved, checked the internet connection, and can pull up any other app to stream but the xfinity beta will not work. It worked fine last night but not today. While the channel numbers appear I cannot get any live channels... I was not trying to watch a video even though that was the error message.
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user_187a43
Visitor
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1 Message
5 years ago
I have the same issue. Can this be resolved.. I need access.
thank you.
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user_11f894
Visitor
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1 Message
5 years ago
Having the same issue and my cable box is not working.
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user_eb9015
Visitor
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2 Messages
5 years ago
I am also having the same issue with my Roku TV and the Xfinitiy App.
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