Sun, Nov 22, 2020 11:00 AM
Lost ability to watch/stream shows, in fact, it says I need a subscription which I have. Some channels dont even appear on channel guide. It's been two days now. I restarted box.
3 m ago
6 m ago
The error is gone and everything seems to be working properly. My Xfinity indicates that my tv, modem, and voice are not connected via app and on my pc. I restarted when things got up and running with negative results.
Hi, trixie86. So sorry for this inconvenience! There was actually a known issue with this, that appears to have since been resolved. Do you mind checking for me and letting me know whether or not the error has disappeared? Thank you!
I am glad things are working again with the app. As far as the TV, modem and voice connection go, are you using the Xfinity Status Center: https://comca.st/3fSssR1 to check them?
5 m ago
Yes, says "service unavailable" since system maintenance started yesterday. But the no connection has been on the app and pc for a few weeks. I restarted everything including router. Definitely an issue on your end. Just glad everything is operational.
Hmm, very interesting. Do you use our My Account app at all? I'm curious what the equipment status shows on there, it may be more current.
I am glad too! The status center sometimes has a delay, do you have the My Account app on a mobile device - such as a mobile phone or tablet? It should give a more accurate representation of your equipment statuses.
We shall see. Not very confident. Tablet, phone app, and pc. Same status.
Thanks for checking/confirming. Would you mind signing out for me? I'd like to send a database refresh through to see if that helps things catch up to speed.
I appreciate it, @trixie86! Would you mind clicking on my handle “ComcastChe“ and sending over a private message with your first/last name and full address so I can pull up the account and send that refresh?
I have the same problem with my app. It says a need a subscription.