Hello and thanks for reaching out @lmmattson19. I am sorry it has been a couple of days since you reached out. Are you still having issues or where you able to get them resolved?
@XfinityAaron Hi Aaron, Yes still having more issues. I’m missing a lot of channels when I’m using my xfinity streamy app. Channels 1-10. TLC and lots of others. It’s not giving be the error message anymore. I was getting the local CBS channel but now it’s disappeared. I’m on as the primary user and I’m on my own network so I don’t know what’s going wrong. Please help me fix this. I have hearing and seeing problems watching shows on my iPad j
Thank you for the update, @MEDIAMAN37. We certainly want to help in any way possible! I see our Engineering team is working on the issue with Apple devices being unable to stream NBC, CBS, and FOX. The error code matches the one that you shared and at other times will show "We can't play this video within this market."
Are you able to view any Live TV channels?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @user_5f5c3e, thank you so much for letting us know that you are also having issues with that error code as well. So that we can troubleshoot further, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CCAaron1
Problem Solver
•
954 Messages
3 years ago
Hello and thanks for reaching out @lmmattson19. I am sorry it has been a couple of days since you reached out. Are you still having issues or where you able to get them resolved?
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