So I’ve been trying to hook up Xfinity stream on my LG TV with the Xfinity streaming app, cause I got an email. Which looked like this:

It’s back.   52 weeks of free. No strings attached.   As an Xfinity Internet customer, you have access to exciting content through Free this Week. It’s easy to watch — at no extra cost. Explore what’s new on the Xfinity Stream app.   Plus, check back every Monday for fresh, new entertainment each week.

so this is the email I got. I was excited so I jumped on my tv and started the process to set it up on my tv…. Now here’s the thing. I signed in and did the code, and it gave me this error : 

Sorry!

Unfortunately, we cannot support high speed data customers without a video subscription. Check out xfin.tv/shop to subscribe today!

OK

(Error: TVAPP-00165)

so here the problem I contact Xfinity with the support chat and the agent said i had to add it to my account and I would be getting a box…. I ask if I was getting charged for this agent said no. So I said ok will this fix the problem…. Agent said yes and it should work now. So I said ok thank you. End the chat and tried again and got the same error…. Am I missing something here? Like is this only through the box and iPad/iphone? I can’t seem to make it work with my tv which is lg and I download the app called Xfinity stream. It acts like it trying to sign in when I try the code but then give me that error…. 

I don’t wanna be charged for a box I won’t use and I don’t wanna use a box just to use Xfinity stream when I have a smart tv…. Is anyone able to help or had the same problem?