U

Visitor

 • 

1 Message

Thu, Apr 15, 2021 1:54 PM

Error code tvapp-00231

App not working on one of my Roku devices.  Just appears to buffer an then gives the error code tvapp-00231.  This has been going on for two days.  Not having any issue with other apps (Netflix, Beachbody, etc).  Other TVs with Roku are fine.

Please help. 

Responses

ComcastRob

Official Employee

 • 

248 Messages

19 d ago

Hi there! I'd be glad to ensure that this gets looked into further. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of their screen and send a message to the shared handle "Xfinity Support"

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