1 Message

Thu, Apr 15, 2021 1:54 PM

Error code tvapp-00231

App not working on one of my Roku devices.  Just appears to buffer an then gives the error code tvapp-00231.  This has been going on for two days.  Not having any issue with other apps (Netflix, Beachbody, etc).  Other TVs with Roku are fine.

Please help. 



Official Employee


248 Messages

19 d ago

Hi there! I'd be glad to ensure that this gets looked into further. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of their screen and send a message to the shared handle "Xfinity Support"

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