Visitor
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1 Message
Error code tvapp-00231
App not working on one of my Roku devices. Just appears to buffer an then gives the error code tvapp-00231. This has been going on for two days. Not having any issue with other apps (Netflix, Beachbody, etc). Other TVs with Roku are fine.
Please help.
Responses
ComcastRob
Official Employee
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248 Messages
19 d ago
Hi there! I'd be glad to ensure that this gets looked into further. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of their screen and send a message to the shared handle "Xfinity Support"
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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