Thank you for reaching out to us @user_jumdxk! When taking a further look, it would appear this happens on Roku devices. Are you seeing this error message on all channels, shows, and/or movies?
Is this happening on live channels, on demand, or both?
Is the Roku connected to the home WiFi linked to the Xfinity Cable services?
Could you please confirm the Firmware version installed on the Roku device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @user_xvpefn Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
EG
Expert
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114.1K Messages
2 months ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section.
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XfinityThomasC
Official Employee
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2.9K Messages
2 months ago
Hello, @user_xvpefn Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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user_jumdxk
Visitor
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2 Messages
1 month ago
This video cannot be played, why?
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