Visitor

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1 Message

Saturday, August 23rd, 2025

Error code TVAPP 00287

Trying to recover my Xfinity stream TVAPP-00287

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Expert

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113.7K Messages

1 month ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section.

Visitor

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2 Messages

No, error: tapp-00287 was not answered, what is the problem? This video cannot be played, shows up on my screen.

Official Employee

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2.2K Messages

Thank you for reaching out to us @user_jumdxk! When taking a further look, it would appear this happens on Roku devices.  Are you seeing this error message on all channels, shows, and/or movies?

 

Is this happening on live channels, on demand, or both?

 

Is the Roku connected to the home WiFi linked to the Xfinity Cable services?

 

Could you please confirm the Firmware version installed on the Roku device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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2.8K Messages

1 month ago

Hello, @user_xvpefn Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

Visitor

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2 Messages

11 days ago

This video cannot be played, why?

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