Visitor
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1 Message
Error code 57006
I’m traveling and tried to download recordings last night and today and keep getting “cannot create download::57006”. I’ve closed the app and restarted. I powered my device off and back on. Other platforms I can download, just not xfinity. How do I fix?
XfinityMichaelC
Official Employee
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3.9K Messages
2 years ago
Greetings, @user_ee3038! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are having issues with trying to download your recordings. We can certainly have a look into this! Please have a look at the following link to see if this clears up your issue: https://www.xfinity.com/support/articles/x1-xfinity-tv-app-download-a-program
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user_6864a9
Visitor
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1 Message
2 years ago
I am having the same issue. In the UK, and can't download to my device-even with a VPN. According to the link above, one can only download in the US. Not sure why this is. Shouldn't matter where in the world I am, I pay for this service so should be able to utilize. Super frustrating and will look into another provider upon my return to the States.
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