Cheryl143's profile

New Poster

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2 Messages

Fri, Mar 20, 2020 2:00 AM

Error Code 3305 on all 3 of my devices can’t stream , my internet is working fine

For the past 2 days I've been getting error 3305 on every channel on the Xfinity Stream app, despite being connected to the internet.  I have already deleted and re-installed the app twice, and still gives the connection error 3305 on all channels, and states that if internet is otherwise working, which it is, to select another channel, where I get the same exact error. All other streaming apps work, except Xfinity Stream.  What is going on Xfinity?

Responses

Frequent Visitor

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13 Messages

1 y ago

Same here. Have not been able to stream for 5 days and counting. Internet speedtest shows download speeds of about 300 mpbs. This started suddenly and has not worked since on any device in any browser.

Rustyben

Expert

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24.1K Messages

1 y ago

3305 is no internet (usable) to reach comcast's server. need to not be on vpn and be on comcasts's DNS. 

New Poster

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2 Messages

1 y ago

That is ridiculous , I use vpn for security and when I'm on the go! Xfinity needs to allow v'n acess especially for those who travel overseas! Why am I not able to use the service with vpn as I did in the past, that's what on the go means! This needs to be fixed

Rustyben

Expert

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24.1K Messages

1 y ago


@Cheryl143 wrote:

That is ridiculous , I use vpn for security and when I'm on the go! Xfinity needs to allow v'n acess especially for those who travel overseas! Why am I not able to use the service with vpn as I did in the past, that's what on the go means! This needs to be fixed


the terms of service point out that streaming is only allowed in the USA. There is no access outside except by downloading programs in the usa.

Visitor

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2 Messages

2 m ago

OK, so this has been up here more than a year. The problem continues. Xfinity continues to collect our monthly fees for services we cannot get.  

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