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user_25d6a6
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4 Messages

Sunday, May 22nd, 2022 4:16 AM

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Error code 04036 on Paramount +

I keep getting error code 04036 for the last several days and am unable to get into my Paramount + app. I’ve tried resetting box and router. Also cleared local storage and tried to sign in again and still keep getting the same code. What gives? 

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Updated 

3 years ago

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user_1567dd

Visitor

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3 Messages

3 years ago

I have exactly this same problem, for the past several days.  Tried power-off rebooting the Xfinity box.  Checked that my Paramount+ account is valid and active. How can we solve this?

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user_1567dd

Visitor

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3 Messages

3 years ago

I talked with an actual Xfinity support person. Some models of Xfinity boxes have trouble with Paramount+.  They recently discovered that my model is also problematic. They’re actively working on the problem and will text me when it’s resolved.

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user_25d6a6

Visitor

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4 Messages

3 years ago

Weird because it’s worked fine for months until last week….

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CCEdgardo

Problem Solver

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513 Messages

Hi there. Thank you for commenting on this post. We are currently aware of the issue and are working with Paramount to resolve it. We appreciate your patience. 

I no longer work for Comcast.

3 years ago

0

PL1

Visitor

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2 Messages

I purchased Paramount+ last month, and I was shipped a new X1 box.  At first everything worked as expected.

Then last weekend I started getting the "Sorry we are having problems with this APP" message with the code APPS04036.

I just want to add my name to the growing list of customers who are having this problem, and hope it can be resolved quickly.

3 years ago

0

CCJimmy

Problem Solver

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492 Messages

Hello @PL1, thank you for reaching out to us! The error message that you're receiving is a known issue that is being worked on at the moment. We appreciate your patience during this time while we wait for a resolution. In the meantime, I would recommend using the Paramount Plus website with your Xfinity login to watch content. Let us know if you have any other questions. 

I no longer work for Comcast.

3 years ago

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user_1567dd

Visitor

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3 Messages

3 years ago

A followup to my earlier message about the Paramount+ error code. After two weeks of being locked out of the app, I took my TV Comcast box in to the local store and had it replaced with a newer model. (Progress: I no longer can see a time display.) But Paramount+ works on the new box. My box was only a year or so old, but apparently it was a model that had the glitch. So problem solved.

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CCFelicia

Problem Solver

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311 Messages

Hey @user_1567dd thank you for the update, we are happy to hear the concern was resolved. Our team of experts are available 24/7. Have a great day.

I no longer work for Comcast.

3 years ago

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